Refund Policy

Guidelines on payment reversals, failed gateway transactions, and AutoPay cancellations.

Effective Date: 1st January 2024

This Refund & Return Policy ("Policy") applies to all monetary transactions including donations, membership fees, and program participation fees transacted through the website and digital channels of Murashil Foundation. This Policy is framed in compliance with the guidelines of the Reserve Bank of India (RBI), the Foreign Contribution (Regulation) Act, 2010 (FCRA), and the Income Tax Act, 1961. Please read this Policy carefully before making any payment.

1. General Refund Principle for Donations

Donations are generally non-refundable once received and acknowledged by the Trust.

Under Indian law governing public charitable trusts, once a donation is received and applied toward a charitable objective, it is considered irrevocable. This principle is consistent with:

Indian Trusts Act, 1882

Charitable purpose donations are binding and cannot be reversed by the donor once applied.

Income Tax Act, 1961

80G certificates once issued cannot be cancelled or reversed. The donation stands as claimed.

FCRA, 2010

Foreign contributions are regulated and cannot be returned to foreign sources without prior MHA approval.

2. Cases Eligible for Refund

Notwithstanding the general non-refund principle, the Trust will process refunds in the following exceptional circumstances:

If you have made the same payment more than once due to a technical error, the duplicate amount will be refunded in full. Report the duplicate transaction within 7 calendar days.

If a payment was debited but the Trust did not receive successful confirmation, the amount will be refunded based on bank reconciliation. Report within 7 calendar days.

If you were charged an amount different from what was displayed due to a system error, the difference will be refunded. Report within 7 calendar days.

If a membership application is rejected by the Trust, the full fee will be refunded within 30 working days via NEFT.

3. Refund Request Process

Submit Refund Request by Email

Write to info@ngosoftware.in with your name, contact number, transaction details, and bank statement.

Verification & Acknowledgement

Our accounts team will verify the transaction with our payment gateway and banking records.

Approval Decision

If eligible, you will receive an approval email. Otherwise, a detailed explanation.

Refund via NEFT Transfer

Refunds are processed exclusively via NEFT bank transfer to the bank account of the donor. Timeline is 15–30 working days.

4. Non-Refundable Items & Exceptions

Strictly Non-Refundable

Voluntary donations once applied to a cause
Donations for which 80G certificate has been issued
Foreign contributions received under FCRA
Approved active membership fees

80G Certificate Notice

Once an 80G tax exemption certificate has been issued for a donation, the donation cannot be refunded under any circumstances.

5. Refund Timeline Summary

Refund Type	Report Window	Processing Time	Mode
Duplicate Payment	7 Days	15–30 Working Days	NEFT Only
Gateway/Technical Error	7 Days	5–30 Working Days	NEFT / Auto
Incorrect Amount	7 Days	15–30 Working Days	NEFT Only

Need Help with a Refund?

Contact our accounts support team at info@ngosoftware.in with transaction receipt to verify details.

Get Started

Murashil Foundation